Delivery & Returns Policy

Mnini’s unique and individually crafted products make wonderful gifts that are forever cherished.

However in the unlikely event that a purchase needs to be returned, please produce your receipt and we will see to it that your query is dealt with to your satisfaction.

This will usually mean a credit note being issued.

Delivery
Deliveries to the UK will be received within 3-4 working days and sometimes earlier if our special mnini glitter works correctly!

Standard Deliveries within the UK will be sent via Royal Mail Recorded Delivery. But if you ever require any of our products ‘Now! Now! Now!’ because it is a last minute gift or you just can’t live without the item once you have clicked ‘buy’, Next Day delivery is available within the UK at an extra cost, as long as you place your order before 1PM. We will send Next Day Delivery items via Royal Mail Special Delivery.

As much as we want you all to receive your goodies as quickly as possible, deliveries to Europe and the rest of the World will be made within 7-14 working days. You will need to be able to sign for both Standard and Next Day deliveries Sorry to say but mnini cannot be held responsible for items damaged or lost once dispatched, however we will do our best to ensure all products are wrapped up tight (and sealed with lots of kisses) so that your delivery arrives in mint condition. We cannot be held responsible for any delays or disruption to delivery caused by industrial disputes or action outside our direct control. If there is a planned postal strike that we are made aware of we will try to use another service to ensure you obtain your order as soon as possible.

Postage Charges: Delivery Charges:
• Standard Delivery UK - £4.00
• Standard Delivery UK on orders over £150 – FREE
• Next Day Delivery UK (placed by 1pm) - £5.95
• Deliveries within Europe - £8
• Deliveries to USA and Worldwide - £12

Returns and Cancellations
Mnini’s unique and individually crafted products make wonderful gifts that are forever cherished. However in the unlikely and extremely sad event that you need to return an item please contact us by e-mail: mnini@mnini.co.uk within 7 days of receipt of the item and we will advise you on the best way to return the product.

We can only accept returned items in the same condition as they were sent and clothing items must still have their tags attached. Please please please send items via recorded delivery or obtain a proof of posting from your Post Office because we cannot issue refunds on items that are lost in transit!

We always do our very best to accurately describe items, however sometimes due to different monitor settings certain colours may look different in person. So unfortunately mnini will only refund the postage cost of the return, if the item does not appear to be correctly described. If you need to cancel an order that has not yet been dispatched please send us a HASTY email to mnini@mnini.co.uk so we can halt our mnini elves in time. Please include your order number and that you wish to cancel and we will be able to refund you in full. However if the order has already been dispatched the item will have to be returned as outlined in our returns and cancellations section.